Welcome to Cherry Medical Solutions (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our website, services, and any related communications or digital platforms (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree, please refrain from using our Services.
By engaging our services or making a payment to Cherry Medical Solutions, you acknowledge that you have read and agreed to this Refund Policy.
Cherry Medical Solutions provides medical billing, revenue cycle management, insurance verification, payment posting, denial management, and patient billing support services to healthcare providers. Our Services are intended solely for business (B2B) use and not for individual consumer purposes.
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice, in accordance with applicable contracts.
By using our Services, you represent and warrant that:
Because we handle Protected Health Information (“PHI”) on behalf of healthcare providers, we execute Business Associate Agreements (“BAAs”) as required by HIPAA. In the event of any conflict between these Terms and a BAA, the BAA will control regarding PHI and HIPAA compliance.
Clients may need to establish an account to access our Services. You are responsible for:
We reserve the right to suspend or terminate accounts suspected of unauthorized or fraudulent activity.
Fees for our Services are set forth in individual client agreements or proposals. By engaging our Services, you agree to:
Late payments may incur interest or collection costs as specified in your agreement.
Our Refund Policy governs eligibility and procedures for refunds or credits. By agreeing to these Terms, you acknowledge that you have read and understood our Refund Policy. Most fees are non-refundable once services have begun due to their labor-intensive and customized nature.
To enable us to perform effectively, you agree to:
We are not liable for delays, claim denials, or other losses resulting from inaccurate or incomplete information provided by clients.
Our handling of personal and health information is governed by our Privacy Policy and applicable laws, including HIPAA. We implement appropriate technical and organizational measures to protect PHI and personal data, but no system is 100% secure. By using our Services, you consent to the collection, use, and disclosure of information as described in our Privacy Policy.
Each party agrees to maintain the confidentiality of the other party’s proprietary or sensitive information. We will:
This obligation survives termination of the agreement.
All content on our website and in our deliverables—including text, graphics, logos, software, and reports—is owned or licensed by Cherry Medical Solutions. You may not copy, reproduce, distribute, or create derivative works from our materials without our written consent, except as necessary for your internal business use.
Your data, including PHI and financial information, remains your property. We claim no ownership rights over client-provided data.
You agree not to:
We reserve the right to terminate or restrict access if prohibited activity is detected.
We strive to provide accurate and reliable Services. However, to the fullest extent permitted by law, Cherry Medical Solutions:
To the maximum extent permitted by law:
Some jurisdictions do not allow certain exclusions or limitations, so these may not fully apply to you.
You agree to indemnify, defend, and hold harmless Cherry Medical Solutions, its officers, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable attorney’s fees) arising out of:
Either party may terminate Services in accordance with the terms of the client agreement or applicable notice period. Upon termination:
Our Services may integrate with third-party vendors such as clearinghouses or payment processors. While we carefully select partners, we are not responsible for the actions or omissions of third-party services. Use of third-party services is subject to their own terms and privacy policies.
Our website is provided for informational purposes only. We do not guarantee that the site will be error-free, uninterrupted, or free of security vulnerabilities. You use the website at your own risk.
We may include links to external websites. We are not responsible for the content or privacy practices of third-party sites.
We are not liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to natural disasters, labor disputes, internet outages, cyberattacks, or government actions.
We may revise these Terms from time to time to reflect changes in our practices, legal requirements, or industry standards. Updated versions will be posted on our website with a new “Effective Date.” Your continued use of our Services after such changes constitutes acceptance of the updated Terms.
These Terms are governed by and construed under the laws of the State of [Your State], without regard to its conflict of law principles. Any disputes arising out of or related to these Terms or our Services shall be resolved as follows:
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights or obligations in connection with a merger, acquisition, or sale of assets.
These Terms, together with any applicable Service Agreement, Business Associate Agreement, Privacy Policy, and Refund Policy, constitute the entire agreement between you and Cherry Medical Solutions and supersede all prior agreements, written or oral, regarding our Services.
For questions about these Terms & Conditions, contact us at:
Cherry Medical Solutions
Phone: 1-888-731-7615
Email: support@cherrymedicalsolutions.com
Address:13325 Wolf Rd, Grass Valley, CA 95949, USA
By using Cherry Medical Solutions’ Services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
